Shipping Policy – onlinegigic.com
At onlinegigic.com, we strive to deliver your GIGI C products in a reliable and timely manner. This Shipping Policy explains how we process, handle, and ship orders placed on our website. By purchasing from onlinegigic.com, you agree to the terms outlined below.
1. Order Processing Time
Once you place an order for GIGI C products on onlinegigic.com, we begin preparing it for shipment. All orders go through a verification and packing process to ensure accuracy and quality. Processing typically takes a certain number of business days, excluding weekends and public holidays.
Please note that orders placed after a specific cutoff time or on weekends/holidays will begin processing on the next business day. During peak seasons, sales events, or unexpected circumstances, processing may take slightly longer. We will notify you if any significant delay occurs.
2. Shipping Destinations
onlinegigic.com ships GIGI C products to many locations worldwide. However, there may be certain countries or regions we currently do not serve due to legal restrictions, carrier limitations, or other practical reasons. When you enter your shipping address at checkout, our system will immediately inform you whether we can deliver to that location.
We are continuously working to expand our shipping coverage so that more customers can enjoy authentic GIGI C products from onlinegigic.com.
3. Shipping Methods and Carriers
We partner with reputable carriers to deliver your GIGI C order safely. Available shipping methods may vary depending on your location and the size/weight of your package. At checkout, you will see the options offered for your address, along with estimated delivery timeframes.
Each shipping method comes with its own characteristics, such as tracking availability and delivery speed. We recommend choosing a method that provides tracking if you want to monitor your package’s journey.
4. Shipping Confirmation and Tracking
After your GIGI C order has been packed and handed over to the carrier, we will send you a shipping confirmation notification. This notification will include a tracking number and a link to the carrier’s tracking portal. You can use this information to monitor your package’s progress.
Please allow a few hours (or up to one business day) for the tracking information to become active after you receive the confirmation. In rare cases, tracking updates may be delayed due to carrier system issues, but your package will still be in transit.
5. Estimated Delivery Timeframes
Delivery times for GIGI C products from onlinegigic.com depend on several factors: your location, the shipping method selected, customs processing (for international orders), and carrier performance. General estimates are provided at checkout and in your order confirmation.
Please understand that these are estimates, not guarantees. While we work with reliable carriers, unforeseen events such as severe weather, natural disasters, customs holds, or logistical disruptions may cause delays. We will communicate any known delays to the best of our ability.
6. Split Shipments
If you order multiple GIGI C items from onlinegigic.com, they may sometimes be shipped separately. This can happen if products are stored in different locations or if one item is ready earlier than another. You will receive separate shipping confirmations and tracking numbers for each shipment. You will not incur any extra charges for split shipments.
7. Customs, Duties, and Taxes
For international orders of GIGI C products from onlinegigic.com, your package may be subject to customs duties, import taxes, or handling fees levied by your country’s customs authority. These charges are not collected by us and are not included in the price you pay on onlinegigic.com.
It is your responsibility as the importer to be aware of your local customs regulations and to pay any applicable fees. Customs policies vary widely by country, and we cannot predict what charges, if any, may apply. Please contact your local customs office for more information before placing an order.
If you refuse to pay customs fees and the package is abandoned or returned, you will be responsible for any associated costs.
8. Incorrect or Incomplete Shipping Address
Please ensure that the shipping address you provide at checkout is complete and accurate. onlinegigic.com uses the address exactly as you enter it. If a package is returned to us because the address was incorrect, incomplete, or undeliverable, we will contact you to arrange reshipment. Additional charges may apply for reshipping.
We are not responsible for GIGI C orders that are lost or delayed due to an address error made by the customer. If you realize you made a mistake, please contact us as soon as possible through our website’s support features. We will try to correct the address before the order ships, but we cannot guarantee changes after a certain point.
9. Lost or Stolen Packages
Once a GIGI C order from onlinegigic.com is marked as delivered by the carrier, the responsibility for the package transfers to you. We are not liable for lost or stolen packages after delivery confirmation. However, we recommend checking with neighbors, building management, or your local delivery office first.
If your tracking information shows “delivered” but you have not received the package, please contact the carrier directly with your tracking number. We will assist you where possible, but claims for lost or stolen packages are ultimately handled by the carrier.
For packages that appear lost in transit (no delivery scan and significantly past the estimated window), please notify us through our website. We will open an investigation with the carrier, which may take several business days.
10. Shipping Restrictions
Certain GIGI C products may be subject to shipping restrictions due to size, weight, or material composition (e.g., items containing liquids or batteries, if applicable). onlinegigic.com will clearly indicate on the product page if any restriction applies. Additionally, some carriers cannot deliver to PO boxes, APO/FPO addresses, or remote areas. Please check the shipping options available for your specific address at checkout.
11. Undeliverable Packages
If a carrier cannot deliver your GIGI C package after multiple attempts, or if the package is refused by the recipient, it will be returned to onlinegigic.com. Once we receive the returned item, we will notify you. You may choose to have the order reshipped (additional charges may apply) or receive a refund for the product price, excluding any non‑refundable charges clearly stated on our website.
12. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our operations, carrier partnerships, or legal requirements. The most current version will always be posted on onlinegigic.com. Any order you place will be governed by the Shipping Policy in effect at the time of your purchase.
13. Contact Information
If you have any questions about shipping GIGI C products from onlinegigic.com, or if you need assistance with an existing order, please use the customer support features available on our website. We are here to help make your delivery experience as smooth as possible.